Store Policy

Customer Care

Wholesale Bag Factory is committed to providing clear and responsive support to our B2B customers. If you have questions about products, samples, quotations, production, shipping or an existing order, please contact our sales team at hello@wholesalebagfactory.com.

Privacy & Safety

Wholesale Bag Factory is operated by Depotel Gayrimenkul Tic. Ltd. Şti.

We collect only the information reasonably required to respond to inquiries, prepare quotations, process orders, communicate with customers and operate this website. This may include your name, company name, email address, telephone number, shipping or billing information and any files or specifications you voluntarily submit.

We do not sell customer information to third parties. Information may be shared with service providers only when necessary for services such as website operation, payment processing, shipping, communication or order fulfilment.

For questions regarding your personal information or this policy, please contact hello@wholesalebagfactory.com.

Wholesale Inquiries

For wholesale inquiries, custom manufacturing requests, samples and quotations, please contact our sales team through our website or by email.

Please include as much information as possible about your project, such as product type, quantity, dimensions, material, color, printing or branding requirements, packaging and delivery destination.

Payment Methods

Credit / Debit Cards
Bank Wire Transfer

Exact payment terms are stated in the quotation or proforma invoice issued for each order.

Returns

Because our products are manufactured to customer specifications, custom-made and personalized orders are generally not eligible for return or exchange.

If delivered goods are defective or do not conform to the approved order specifications, please contact our sales team promptly after delivery so the issue can be reviewed.

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